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eConsult online consultations Operational
90 days ago
100.0 % uptime
Today
eTriage Operational
90 days ago
100.0 % uptime
Today
eSpecialist Operational
90 days ago
100.0 % uptime
Today
eConsult Toolbar Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - NHS Digital have confirmed that this issue is now resolved:

"Current Update: 25-11-2021 19:34:00 PM – Following a period of monitoring, the backlog of email has now fully cleared which should now result in the delivery of email returning to normal timescales."
Nov 25, 19:49 GMT
Update - Update from NHS Digital at 2pm: “We have identified the issue causing the mail delay and taken the relevant steps to mitigate it. NHSmail engineers continue to work on the issue and we can now see mails being processed in the usual way. However, there is an extensive backlog so delays are likely for the remainder of today.”
Nov 25, 14:13 GMT
Update - NHS Digital have an open ticket for their NHSMail issue;
https://support.nhs.net/2021/11/inc25195556-delayed-email-delivery-using-the-nhsmail-relay/

They stated at 12:30pm: "NHSmail engineers continue to investigate the root cause of this issue. Mails are being delivered but may be delayed. We appreciate your patience whilst we work to resolve the issue and will provide additional details as soon as they are made available."
Nov 25, 13:09 GMT
Update - Latest reports indicate that NHS Digital still have intermittent problems with their NHSMail service.

We are continuing to monitor.
Nov 25, 11:00 GMT
Monitoring - The email gateway status on the NHS Digital service page has now changed back to green, hence it's likely this issue is now resolved.
See: https://support.nhs.net/service-status/

We will continue to monitor.
Nov 25, 10:03 GMT
Investigating - We've received reports that some practices are not receiving emails via NHSMail.

The NHS Digital service page indicates there is an issue with their email gateway.
See: https://support.nhs.net/service-status/

We're continuing to monitor the situation.
Nov 25, 09:52 GMT
Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.