Partially Degraded Service

About This Site

Please note you will have to confirm your subscription to email alerts before you receive these. You can select which eConsult Health Products to subscribe to via email.

Uptime over the past 90 days. View historical uptime.
eConsult online consultations Operational
90 days ago
100.0 % uptime
Today
eTriage Operational
90 days ago
100.0 % uptime
Today
eSpecialist Operational
90 days ago
100.0 % uptime
Today
eConsult Toolbar Operational
90 days ago
100.0 % uptime
Today
Q health/ Q doctor Clinician Operational
90 days ago
100.0 % uptime
Today
Q health/ Q doctor Patient Operational
90 days ago
100.0 % uptime
Today
Q health/ Q doctor video Operational
90 days ago
100.0 % uptime
Today
Smart Inbox Degraded Performance
90 days ago
100.0 % uptime
Today
Outpatients Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 11, 2024

No incidents reported today.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024
Smart Inbox - Issue with SMS message failures
Resolved - Following investigations and conversations with our SMS supplier we have adjusted our SMS failure reporting in the Smart Inbox. This was on the back of assurance from our SMS supplier that a certain type of failure report has been incorrect which was causing some sent SMS messages to incorrectly appear in the Failed Message inbox 72 hours after sending.

We've been monitoring it for a few days and found our Failed Message rate has dropped to pre incident level. We will continue to monitor this and have added in dashboards for faster flagging of any changes to delivery rate.

We apologise for any inconvenience this may cause, and if you have any questions please feel free to get in touch at practice.support@econsult.health or via the live chat on the eConsult website (econsult.net)
Sep 6, 11:39 BST
Identified - We are aware of an issue with SMS messages sent from the Smart Inbox on or after the 12th of August, whereby a higher than expected number of SMS messages are appearing in the 'Failed Message' folder 72 hours after being sent.

We have raised this with our SMS provider, and they have confirmed that the majority of these messages have been successfully delivered. However, they are looking into the cause of this issue, and we will provide a further update when we have more information.

We recommend where a message is showing as ‘failed’ message that these are re-sent or the patient is contacted by other means, to ensure that they receive the necessary information.

We apologise for any inconvenience this may cause, and if you have any questions please feel free to get in touch at practice.support@econsult.health via the live chat on the eConsult website (econsult.net)
Aug 20, 13:09 BST
Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage