All Systems Operational

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eConsult online consultations Operational
90 days ago
98.94 % uptime
Today
eTriage Operational
90 days ago
99.96 % uptime
Today
eSpecialist Operational
90 days ago
99.96 % uptime
Today
eConsult Toolbar Operational
90 days ago
100.0 % uptime
Today
Q health/ Q doctor Clinician Operational
90 days ago
100.0 % uptime
Today
Q health/ Q doctor Patient Operational
90 days ago
100.0 % uptime
Today
Q health/ Q doctor video Operational
90 days ago
100.0 % uptime
Today
Smart Inbox BETA Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 11, 2022

No incidents reported today.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - eConsult have rolled back the release this morning and can confirm all areas of the eConsult platform are back up and running. Thank you for your patience this morning. For any queries please email practice.support@econsult.health or use the live chat via our website econsult.net
Aug 5, 09:30 BST
Investigating - We are currently investigating an issue caused by a production release this morning impacting customers and patients accessing eConsult. This includes patient submissions, PCM and activation screens. The error message reads "We are currently handling unprecedented demand". Thank you for your patience, we will continue to update the status page.

For any queries please email practice.support@econsult.health or use the live chat via our website econsult.net

Aug 5, 08:49 BST
Aug 4, 2022

No incidents reported.

Aug 3, 2022
Resolved - We have continued to monitor this and can confirm this incident has now been resolved.

If you have any queries or need support please email practice.support@econsult.health or head to econsult.net to use the live chat. Apologies for any inconvenience the delays have caused.

Aug 3, 14:02 BST
Monitoring - We are having reports that there is no longer a delivery delay issue with NHS mail impacting eConsult submission and activation emails. We are continuing to monitor internal and with NHS mail.

If you have any queries or need support please email practice.support@econsult.health or head to econsult.net to use the live chat. Please note you may still receive eConsults even if you are closed as these will be the submissions that have been delayed (~1 hour).

Aug 3, 11:16 BST
Investigating - We are currently investigating an NHS mail delivery delay. This will impact practices receiving eConsults via email and all activation emails. We would recommend submitting a ticket to NHS mail helpdesk@nhs.net and also following their status page https://support.nhs.net/service-status/ for updates.

If you have any queries or need support please email practice.support@econsult.health or head to econsult.net to use the live chat

Aug 3, 09:08 BST
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.