All Systems Operational

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Uptime over the past 90 days. View historical uptime.
eConsult online consultations Operational
90 days ago
99.99 % uptime
Today
eTriage Operational
90 days ago
100.0 % uptime
Today
eSpecialist Operational
90 days ago
100.0 % uptime
Today
eConsult Toolbar Operational
90 days ago
99.98 % uptime
Today
Q health/ Q doctor Clinician Operational
90 days ago
100.0 % uptime
Today
Q health/ Q doctor Patient Operational
90 days ago
100.0 % uptime
Today
Q health/ Q doctor video Operational
90 days ago
100.0 % uptime
Today
Smart Inbox Operational
90 days ago
99.99 % uptime
Today
Outpatients Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023

No incidents reported.

Dec 8, 2023
eConsult Production Release Issue
Resolved - We have continued to monitor the fix and can confirm that no further issues have been reported and we are now closing this issue.

If your practice has any issues please email the Operations Team on practice.support@econsult.health or use the live chat via our website econsult.net or Smart Inbox.
Dec 8, 11:48 GMT
Update - We are continuing to monitor the fix that was implemented yesterday.

If your practice has any issues please email the Operations Team on practice.support@econsult.health or use the live chat via our website econsult.net or Smart Inbox and we can support your surgery
Dec 1, 09:56 GMT
Monitoring - We have been monitoring the fix that was implemented earlier and most practices have reported no further issues accessing the eConsult features.

If your practice continues to face any issues please email the Operations Team on practice.support@econsult.health or use the live chat via our website econsult.net or Smart Inbox and we can support your surgery.
Nov 30, 17:04 GMT
Update - *Update*
We can confirm eConsult Lite and demand management are all now working.
We are still seeing issues with PCM, please use the Smart Inbox messaging feature instead for the time being.

All our senior engineers are continuing to work on the full fix and we will have an update as soon as possible.

For any queries please email practice.support@econsult.health or use the live chat via our website econsult.net or Smart Inbox.
Nov 30, 09:58 GMT
Identified - We have identified the issue and put in a temporary fix this has meant that eConsult Lite, PCM and demand management are all now working.

All our senior engineers are continuing to work on the full fix and we will have an update as soon as possible.

For any queries please email practice.support@econsult.health or use the live chat via our website econsult.net or Smart Inbox.
Nov 30, 09:11 GMT
Investigating - We are currently investigating an issue caused by a production release early this morning impacting customers and patients accessing eConsult.
This includes:
- eConsult Lite templates
- PCM
- Activation screens

We have all our senior engineers are all working on this and will have an update as soon as possible. In the meantime we have temporarily suspended the service.

For any queries please email practice.support@econsult.health or use the live chat via our website econsult.net or Smart Inbox.
Nov 30, 08:41 GMT
Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Nov 30, 2023
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

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