Monitoring - NHS mail have confirmed there was an issue with emails sent via Application Accounts at the end 2024 and start of 2025, this included delayed delivery of emails by up to 6 days. The NHS mail team have confirmed the issues have all been resolved.
We are continuing to monitor this issue but have not had any practices report issues in the last few weeks.
We are continuing to recommend all practices onboard with the Smart Inbox to ensure they have a backup for their messages in case of any issues that NHS mail face. For more information please get in touch with our support team by emailing practice.support@econsult.health.
Jan 30, 2025 - 11:12 GMT
Investigating - We have received intermittent reports of email delivery issues from a couple of practices who received eConsults via email. We're in contact with NHSmail who have acknowledged there is a wider email issue and we await further information.
If practices are concerned that they might not be receiving all their eConsults via email please contact the team either via live chat on the website or email practice.support@econsult.health. The team can help confirm numbers, switch delivery to Smart Inbox or support in turning your eConsults off for the short term.
Dec 30, 2024 - 15:58 GMT
Please note you will have to confirm your subscription to email alerts before you receive these. You can select which eConsult Health Products to subscribe to via email.
eConsult online consultations
Operational
90 days ago
100.0
% uptime
Today
eTriage
Operational
90 days ago
100.0
% uptime
Today
eSpecialist
Operational
90 days ago
100.0
% uptime
Today
eConsult Toolbar
Operational
90 days ago
100.0
% uptime
Today
Q health/ Q doctor Clinician
Operational
90 days ago
100.0
% uptime
Today
Q health/ Q doctor Patient
Operational
90 days ago
100.0
% uptime
Today
Q health/ Q doctor video
Operational
90 days ago
100.0
% uptime
Today
Smart Inbox
Operational
90 days ago
100.0
% uptime
Today
Outpatients
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.