Incidents reported on status page for econsult https://status.econsult.net/ https://d1lppblt9t2x15.cloudfront.net/logos/39c56079f379d1bd94e84ca8fb9d68c8.jpeg https://status.econsult.net/ en https://status.econsult.net/incident/1036155 Thu, 27 Aug 2026 17:06:00 -0000 https://status.econsult.net/incident/1036155#b035ff13e7a3a66fc654c5c58b2c674561ce866a668b7934283e86e1620968e4 A fix for the earlier reported issue affecting the completion of tiredness submissions through eConsult via SystmOne has now rolled out. If you continue to experience issues, please contact support. https://status.econsult.net/incident/1036155 Thu, 27 Aug 2026 16:51:00 -0000 https://status.econsult.net/incident/1036155#648172b150fd89c85cff8cd26f40bc17aa35e0c6c3c1226f2339a2bf60b4dbfe Our investigation has found this is limited to tiredness and diabetes submissions. The team have identified the root cause and are rolling out a fix. https://status.econsult.net/incident/1036155 Thu, 27 Aug 2026 15:40:00 -0000 https://status.econsult.net/incident/1036155#4bfb1dc146db2f94427b03520a3e180df628fa20e340c2018a079f7f5b78031b We're receiving reports of some practices being unable to complete submissions via the SystmOne integration. Practices are advised to manually complete the submission, save to PDF and upload to SystmOne manually. Please refer to the 'Exporting the eConsult (non interop)' section of the below article on how to manually save eConsults: https://help.econsult.health/en/articles/6642770-exporting-and-uploading-smart-inbox-econsults-via-the-smart-inbox We are investigating this issue and will provide further updates. https://status.econsult.net/incident/969983 Mon, 20 Jul 2026 08:37:00 -0000 https://status.econsult.net/incident/969983#71be99698ee7074b5c79c98e9f3e2de8949952a57a4f956953468200b73d056c The issue affecting email delivery has now been resolved and emails should start to be received. ​ If you continue to experience any issues, please contact support. https://status.econsult.net/incident/969983 Mon, 20 Jul 2026 08:18:00 -0000 https://status.econsult.net/incident/969983#5b0c6a08fd3e814b8e688ded1a2aba5f01b6037754f831f0519e1849b11a9fb7 The root cause has been identified and we are currently rolling out remedial works to rectify the issue. https://status.econsult.net/incident/969983 Mon, 20 Jul 2026 07:41:00 -0000 https://status.econsult.net/incident/969983#090f071ca28213cc81fa16d7fb2730b99277be33b1d8f5e7810564be5dad48be We are aware of an issue that is affecting the delivery of eConsults via email and are investigating it. If your practice has the Smart Inbox enabled, we advise you to log into https://inbox.econsult.health/workflow/login to allow you to view any submissions. https://status.econsult.net/incident/949807 Fri, 10 Jul 2026 14:53:00 -0000 https://status.econsult.net/incident/949807#86836c809d2c8ff91537d6e5fcd27f5ddca5443ab9784a1c48c66990f3f78a58 We have received confirmation from the practices that have completed the update that the previously reported issue has now been resolved. If you continue to experience issues, please ensure your software has updated to the latest version (v2.22.2). If your practice IT support have disabled automatic updates, please contact your IT support to get them to install the latest version. https://status.econsult.net/incident/949807 Fri, 10 Jul 2026 14:06:00 -0000 https://status.econsult.net/incident/949807#d6bac420a7f127e2505d411d90b9721114c7bfe066090f8293a2be0eac22691f The updated eConsult Toolbar, which includes the fix for the SystmOne integration issue, has now been deployed. Please restart your eConsult Toolbar to force it to check for and install the latest update. If this does not work, please fully restart your computer. If your IT team has disabled automatic updates, you'll need to contact them and ask them to deploy the latest version of the eConsult Toolbar to your computer. https://status.econsult.net/incident/949807 Fri, 10 Jul 2026 13:12:00 -0000 https://status.econsult.net/incident/949807#4a1b91db31d9dae2b00a5fe5b7c1c795f852545aaac16bba8ca6848f39f11389 The team are finalising a new eConsult Toolbar build with a hotfix for the ongoing SystmOne integration issue. This is currently going through our quality assurance process and will be published as soon as this has completed. https://status.econsult.net/incident/949807 Fri, 10 Jul 2026 11:44:00 -0000 https://status.econsult.net/incident/949807#4a96d4d29a8b89c6fd6229d6315337f0dfa16bb62051fade95f11c816d3ec527 The team are continuing to work on a fix for the ongoing issue with the SystmOne integration. Practices have advised that un-toggling the clinical system on the login page has enabled them to log in and process eConsults and manually upload them to the clinical system. We will provide further updates shortly. https://status.econsult.net/incident/949807 Fri, 10 Jul 2026 10:38:00 -0000 https://status.econsult.net/incident/949807#5ec299101849ea4e8996a42ddc4b3a8d533826a89afd9f8b23abfc418f4d1dfd The team have identified the root cause and are working on applying a fix for rollout. While the incident is ongoing, users are advised to: 1. Restart the Smart Inbox application - This can be achieved by right clicking the green 'e' icon on the bottom right taskbar, next to the time and date. Once located, select 'Restart as a new user' 2. When logging in, do not select a clinical system 3. Once logged in, manually save eConsults as PDF files and upload them directly into SystmOne as a temporary workaround We appreciate your patience and will provide a further update as soon as more information becomes available. https://status.econsult.net/incident/949807 Fri, 10 Jul 2026 09:30:00 -0000 https://status.econsult.net/incident/949807#201a538c8a02fb9bf1cbe1d8581efaa4511d9554b06e7cfc5987056dab678376 We are continuing to investigate the ongoing issue affecting the Smart Inbox integration with SystmOne. While our investigation is ongoing, users are advised to: 1. Restart the Smart Inbox application - This can be achieved by right clicking the green 'e' icon on the bottom right taskbar, next to the time and date. Once located, select 'Restart as a new user' 2. When logging in, do not select a clinical system 3. Once logged in, manually save eConsults as PDF files and upload them directly into SystmOne as a temporary workaround We appreciate your patience and will provide a further update as soon as more information becomes available. https://status.econsult.net/incident/949807 Fri, 10 Jul 2026 08:03:00 -0000 https://status.econsult.net/incident/949807#abc48ef20f41f57749484a6d851ccccf43d9a2a2e84c7110713569a3679bd5e2 The team are continuing to investigate the root cause of the error when logging into the Smart Inbox. Users are advised to log into the Smart Inbox in a browser to enable you to see the incoming eConsults via: https://inbox.econsult.health/workflow/login Please note that the browser version is not integrated with the clinical system and should only be used as a temporary workaround to ensure that incoming eConsults remain visible while the issue is being investigated. https://status.econsult.net/incident/949807 Fri, 10 Jul 2026 07:24:00 -0000 https://status.econsult.net/incident/949807#4b070a36ad6fb68b2614ceb4e2a503b1aca9e8c871a8fa8d2e197b241a16cf36 We have been made aware of an issue that may be affecting SystmOne Integration. The team have been advised and are currently beginning investigation. Updates will follow as soon as they become available. https://status.econsult.net/incident/901547 Thu, 21 May 2026 10:02:00 -0000 https://status.econsult.net/incident/901547#740236354b5a540100f22a458178781bb87f11bfaf6cf6e7bed265377e4c41ea The earlier reported issue with logging in via NHSMail has now been identified and resolved. If you continue to experience issues, please reach out to support. https://status.econsult.net/incident/901547 Thu, 21 May 2026 07:49:00 -0000 https://status.econsult.net/incident/901547#d580f028053065d3301480394f7e603e85a18d80d57db3e90dfab15f54c8fe44 We are aware of an issue with accessing eConsult via a browser when using NHSMail login such as eLite or https://settings.econsult.health. Users are advised to login with the 'Log in with another email' option. If you are not sure what your password is, please use the on-screen options to reset your password. Our Engineering team are currently investigating the root cause and working on a fix. https://status.econsult.net/incident/883185 Wed, 29 Apr 2026 13:00:00 -0000 https://status.econsult.net/incident/883185#d9228495346640535b0c33376bb616bb9cc68d544572db834b7f9a2f12bfcee2 The earlier reported issue has now been resolved following the rollout of the fix. Please restart your Smart Inbox and reach out to support if you continue to have issues. https://status.econsult.net/incident/883185 Wed, 29 Apr 2026 12:49:00 -0000 https://status.econsult.net/incident/883185#f9f2a16467c1d0fbc6259354ff40616e4fa610f363c4de5dbbc94ef0f139c75c The root cause has been identified and a fix is now being applied and rolled out. https://status.econsult.net/incident/883185 Wed, 29 Apr 2026 11:20:00 -0000 https://status.econsult.net/incident/883185#c935edf565b46c653639b56ab49dc47ed227db1e9a0db2273efab7ab80b07215 We are aware of an issue affecting the loading of Smart Inbox messages. Our engineering team are currently investigating and will have further updates shortly. https://status.econsult.net/incident/875565 Mon, 20 Apr 2026 11:59:00 -0000 https://status.econsult.net/incident/875565#38485a12cbe2424455c171f2fec9af83199c2c2dd7452ce4c23fe43370bdf702 Thank you for your patience whilst we investigated this issue. We can confirm that this has now been resolved and the platform has stabalised and the Smart Inbox is operating as expected now. Please restart your Smart Inbox and if you continue to have issues, please contact support. https://status.econsult.net/incident/875565 Mon, 20 Apr 2026 11:17:00 -0000 https://status.econsult.net/incident/875565#7073249dc8df8a1e76cc2bdacc1ae133656ceffb1c8d567141726ea263193106 The Engineering team have identified the root cause and are working to remediate the issue. https://status.econsult.net/incident/875565 Mon, 20 Apr 2026 10:38:00 -0000 https://status.econsult.net/incident/875565#9ba5d4c31a4a71000c3af3f638f8dc7b6d724fd05de962568792242a6e9c542e We have received reports of not being able to access the Smart Inbox and messages not sending. Our Engineering team are currently investigating to identify the root cause. https://status.econsult.net/incident/861630 Tue, 31 Mar 2026 17:15:00 -0000 https://status.econsult.net/incident/861630#b45b5f50ae20b04b0dc729b772d39d10070c8848e961c74c095080a118727b5f We have identified and resolved the issue affecting SMS delivery. All systems are now operating normally and messages are being sent successfully. We will continue to monitor performance to ensure ongoing stability. Please note that any SMS messages that previously failed will need to be retried to ensure successful delivery. https://status.econsult.net/incident/861630 Tue, 31 Mar 2026 17:00:00 -0000 https://status.econsult.net/incident/861630#8935a290cc5044f235722a170a51fc0026fb3f3bfa116ae6f90326136608f7b9 Our engineering team have identified the root cause and are working on a fix as a priority. We will provide an update shortly. https://status.econsult.net/incident/861630 Tue, 31 Mar 2026 13:39:00 -0000 https://status.econsult.net/incident/861630#b60f9b3fc03ff43216045ceabd32a0ab739ee3b12e3ab14202248bbebf1d4d46 We are currently investigating an issue causing intermittent delays and failures in sending SMS messages via the platform Our engineering team is actively working to identify the root cause and implement a fix. https://status.econsult.net/incident/837954 Mon, 02 Mar 2026 15:50:00 -0000 https://status.econsult.net/incident/837954#2f902624db795571f84f37aa054a6dee31868c41c59a0c9318efd2d675d420b9 The issue affecting access to the eConsult Smart Inbox, eConsult Lite, and new patient submissions has now been identified and resolved. Our engineering team implemented a fix, and services have been fully restored. We are continuing to actively monitor the platform to ensure ongoing stability and performance. Thank you for your patience while we worked to resolve this incident. https://status.econsult.net/incident/837954 Mon, 02 Mar 2026 14:51:00 -0000 https://status.econsult.net/incident/837954#5f95da5ccb8f9db95fd95d6d4a0d892105378d20534496deef4b58d21baeaef9 We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. https://status.econsult.net/incident/816902 Tue, 03 Feb 2026 10:40:00 -0000 https://status.econsult.net/incident/816902#393f05644fc57a4a0426dd05ef948a6963acd0c84759f498fca2c91470dac438 The engineering team have continued to monitor patient submissions and eConsult Lite following reports of intermittent issues experienced by some this morning. We can see all submission rates are at their expected levels so are closing this incident. We apologise for any inconvenience and thank everyone for their patience. Please continue to share any questions or issues by emailing: practice.support@econsult.health or via live chat https://status.econsult.net/incident/816902 Tue, 03 Feb 2026 09:08:00 -0000 https://status.econsult.net/incident/816902#7bf5a8e758769e914b516fdf81350718667b491ef6b1542f6efb5f974eaa89aa We've had a few of practices reporting intermittent issues with accessing the patient facing screens and eConsult Lite this morning. Many reporting that refreshing the screen fixes the issue. The engineering team are looking into this and we can see that completion levels over the last 15 minutes are at at the expected level. We are continuing to monitor. Please continue to get in touch over live chat or by by emailing practice.support@econsult.health https://status.econsult.net/incident/816902 Mon, 02 Feb 2026 15:40:00 -0000 https://status.econsult.net/incident/816902#6617386b7124fb8352077066a1b503be9827cadc59f6d360ffcfabc0998e6152 We can confirm at 15:15 the engineering team released a fix to resolve the outage and we've been monitoring and testing it since. We can see access to the Smart Inbox has been resolved users may need to restart their toolbar for it to take effect. We are aware of reports that patients are still struggling to access the patient facing webpages and are looking into this. We apologise for any inconvenience and thank everyone for their patience - we will continue to update. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/incident/816902 Mon, 02 Feb 2026 14:51:00 -0000 https://status.econsult.net/incident/816902#a5dca05b037e967ac7713612f7c30cb5ea21a7d6fcc300ea898d6035a5590251 The engineering team have found the issue and are working on fixing this now. We are also aware this is impacting the patient facing pages and submissions. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email practice.support@econsult.health https://status.econsult.net/incident/816902 Mon, 02 Feb 2026 14:34:00 -0000 https://status.econsult.net/incident/816902#d03a575354a0d7360d097cd6d5c8f532b06c64bc9aa8d42f7997d3fec887a528 We're aware of widespread issues affecting users using the eConsult Smart Inbox. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email practice.support@econsult.health https://status.econsult.net/incident/812786 Tue, 27 Jan 2026 15:44:00 -0000 https://status.econsult.net/incident/812786#a3467908e4981baa04427e54cce66217bab5f9f6b3d8f15e5bd0640f4911167d We have been advised that services are now fully restored. https://status.econsult.net/incident/812786 Tue, 27 Jan 2026 14:59:00 -0000 https://status.econsult.net/incident/812786#215d8aacc9ca9d3a166d3b670de2cf64eac6302afb392b94ab74acbd345789d3 Our engineers have advised services are slowly coming back online however, users may still experience slower than usual services until the issue is completely resolved. https://status.econsult.net/incident/812786 Tue, 27 Jan 2026 14:47:00 -0000 https://status.econsult.net/incident/812786#ca144085595f695f27e1a0b62e2ed276304e97b1dc36602f3e67073d42a4ce47 We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. https://status.econsult.net/incident/777335 Tue, 02 Dec 2025 08:16:00 -0000 https://status.econsult.net/incident/777335#f668ed779377179c1ce31f1a2b1307f5886fbcf109c4c4c0fac44f6ef1aba872 We can confirm as of 1:10pm 1/12/2025 the issues practices were facing with messaging patients, patient responses, downloading PDF and saving to record were resolved. The team have continued to monitor throughout the day and evening and seen no further spikes. We have added further logging and we will continue to monitor. We are also investigate a full fix to ensure this doesn't occur again. We apologise for any inconvenience and thank everyone for their patience yesterday. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 12:28:00 -0000 https://status.econsult.net/incident/777335#bc7b2cdbdf08844a9f22295db45dc4b29239869509be628a872c37db7c5eb60c Thank you for your continued patience regarding this issue. We have seen a 60% reduction in errors reported but the engineering team are still working on a full fix for this issue. Practices will likely see errors with messaging patients, patient responses, downloading PDF and saving to record. We apologise for any inconvenience this is causing this morning. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 10:19:00 -0000 https://status.econsult.net/incident/777335#a5388833e09efa3483a494630575dd4e6fa36cf2baa05f4cc953793351f86dc2 The engineering team have identified the issue and have updated the capacity in our servers. Normal service should resume soon and we are monitoring this update. The engineering team are continuing to monitor this issue closely, we will continue updating this status page to keep everyone informed. We apologise for any inconvenience this is causing this morning. If anyone at the practice is still having issues or has any questions please email practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 09:54:00 -0000 https://status.econsult.net/incident/777335#7a5ebf984012d170b16246a41250ff10cd742094d79057a586d21fec96447a6f We're aware of widespread issues affecting users using the eConsult Smart Inbox including issues replying to messages, saving to record and downloading the PDF. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email practice.support@econsult.health https://status.econsult.net/incident/773026 Tue, 25 Nov 2025 09:04:00 -0000 https://status.econsult.net/incident/773026#74c2cd18b848bb2fc9350f2abed178cdb2366c3c8cc9419f13319d7713bd8a86 Following further engineering work yesterday evening and continued monitoring last night and this morning, we have continued to see a significant reduction in errors relating to sending messages, downloading the PDF and saving to record. The system is now considered stable, and you should see normal performance for these functions. We will maintain monitoring throughout the day to confirm the stability and the team are continuing to work on the root cause to ensure this issues doesn't occur again. We apologise for any inconvenience this caused yesterday. If you have any questions please email practice.support@econsult.health. https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 15:00:00 -0000 https://status.econsult.net/incident/773026#e78f64db28c731f442f2948a60c741bfc1e9ca58e4226dc277ad8dec3f61aadb Over the last hour we've had a few practices reporting they are seeing ad hoc issues with sending messages, downloading the PDF and saving to record - the team are continuing to monitor this and looking into errors coming through. Please continue to report these issues via email (practice.support@econsult.health) or via live chat. https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 12:15:00 -0000 https://status.econsult.net/incident/773026#3c8e99d9746ea77292e8edc2f8a026b888694319613b3b74a302eab826b64bfb The engineering team have just released a fix to resolve the Smart Inbox issues faced this morning including issues replying to messages, saving to record, downloading the PDF and a 'Could not load messages' error in the Smart Inbox. The engineering team are continuing to monitor this issue closely and will continue for the rest of the day. Any updates we will keep everyone informed. We apologise for any inconvenience this is causing this morning. If anyone at the practice is still having issues or has any questions please email practice.support@econsult.health https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 09:25:00 -0000 https://status.econsult.net/incident/773026#c16676fac7eb49be0584140d867ecc66efe6a3f91a51e108e3388faf48612b59 We're aware of widespread issues affecting users using the eConsult Smart Inbox including issues replying to messages, saving to record and downloading the PDF. Practices are seeing an 'Could not load messages' error. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email pracitce.support@econsult.health https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 12:27:00 -0000 https://status.econsult.net/incident/736215#740f1ee5d94c0dcc7b171ac43b51a0380eed6a0dbcc39c9e7304a4358becabc8 We have continued to monitor access to eConsult's Smart Inbox, eConsult Lite and new patient submissions and have not seen any evidence of issues. We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health. https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 09:08:00 -0000 https://status.econsult.net/incident/736215#3a51f59201080e271f04dfe7ffe92602aef6f7c1ee2d8f795cbd2e21593a8868 The issues affecting access to eConsult's Smart Inbox, eConsult Lite and new patient submissions have now been resolved by our engineering team. Please note that it may take a little while for full access to be restored for all practices and the team are continuing to monitor this. We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health. https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 07:59:00 -0000 https://status.econsult.net/incident/736215#6753ed36fedb76060d5d730b22f723cb810a9b6557583d2a7a894d927ec99e5c We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email pracitce.support@econsult.health