Incidents reported on status page for econsult https://status.econsult.net/ https://d1lppblt9t2x15.cloudfront.net/logos/39c56079f379d1bd94e84ca8fb9d68c8.jpeg https://status.econsult.net/ en https://status.econsult.net/ Sun, 25 Jan 2026 08:08:53 +0000 https://status.econsult.net/#454cba250fd96a655038e6cbfbc32995a81fbca623ab22a26a69d70c3aff4a4e eConsult video recovered https://status.econsult.net/ Sun, 25 Jan 2026 08:06:01 +0000 https://status.econsult.net/#454cba250fd96a655038e6cbfbc32995a81fbca623ab22a26a69d70c3aff4a4e eConsult video went down https://status.econsult.net/ Wed, 14 Jan 2026 02:16:01 +0000 https://status.econsult.net/#5a6a2c24be96b6e205eff5bbb8ed722c80d3b2947667d71c419f31398ea3becc eConsult video recovered https://status.econsult.net/ Wed, 14 Jan 2026 02:13:55 +0000 https://status.econsult.net/#5a6a2c24be96b6e205eff5bbb8ed722c80d3b2947667d71c419f31398ea3becc eConsult video went down https://status.econsult.net/ Tue, 23 Dec 2025 02:26:22 +0000 https://status.econsult.net/#965f041601040b499a27cdf5f0a1ecc51c110b6c9ef905fc9087b3c85689c841 eConsult recovered https://status.econsult.net/ Tue, 23 Dec 2025 01:53:21 +0000 https://status.econsult.net/#965f041601040b499a27cdf5f0a1ecc51c110b6c9ef905fc9087b3c85689c841 eConsult went down https://status.econsult.net/ Thu, 18 Dec 2025 11:40:49 +0000 https://status.econsult.net/#0df688653ab1c91c86b79d4d746a177d5492e1c6865fcfff23db8911866a08fb Outpatients recovered https://status.econsult.net/ Thu, 18 Dec 2025 11:34:49 +0000 https://status.econsult.net/#0df688653ab1c91c86b79d4d746a177d5492e1c6865fcfff23db8911866a08fb Outpatients went down https://status.econsult.net/incident/777335 Tue, 02 Dec 2025 08:16:00 -0000 https://status.econsult.net/incident/777335#f668ed779377179c1ce31f1a2b1307f5886fbcf109c4c4c0fac44f6ef1aba872 We can confirm as of 1:10pm 1/12/2025 the issues practices were facing with messaging patients, patient responses, downloading PDF and saving to record were resolved. The team have continued to monitor throughout the day and evening and seen no further spikes. We have added further logging and we will continue to monitor. We are also investigate a full fix to ensure this doesn't occur again. We apologise for any inconvenience and thank everyone for their patience yesterday. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/incident/777335 Tue, 02 Dec 2025 08:16:00 -0000 https://status.econsult.net/incident/777335#f668ed779377179c1ce31f1a2b1307f5886fbcf109c4c4c0fac44f6ef1aba872 We can confirm as of 1:10pm 1/12/2025 the issues practices were facing with messaging patients, patient responses, downloading PDF and saving to record were resolved. The team have continued to monitor throughout the day and evening and seen no further spikes. We have added further logging and we will continue to monitor. We are also investigate a full fix to ensure this doesn't occur again. We apologise for any inconvenience and thank everyone for their patience yesterday. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 12:28:00 -0000 https://status.econsult.net/incident/777335#bc7b2cdbdf08844a9f22295db45dc4b29239869509be628a872c37db7c5eb60c Thank you for your continued patience regarding this issue. We have seen a 60% reduction in errors reported but the engineering team are still working on a full fix for this issue. Practices will likely see errors with messaging patients, patient responses, downloading PDF and saving to record. We apologise for any inconvenience this is causing this morning. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 12:28:00 -0000 https://status.econsult.net/incident/777335#bc7b2cdbdf08844a9f22295db45dc4b29239869509be628a872c37db7c5eb60c Thank you for your continued patience regarding this issue. We have seen a 60% reduction in errors reported but the engineering team are still working on a full fix for this issue. Practices will likely see errors with messaging patients, patient responses, downloading PDF and saving to record. We apologise for any inconvenience this is causing this morning. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 10:19:00 -0000 https://status.econsult.net/incident/777335#a5388833e09efa3483a494630575dd4e6fa36cf2baa05f4cc953793351f86dc2 The engineering team have identified the issue and have updated the capacity in our servers. Normal service should resume soon and we are monitoring this update. The engineering team are continuing to monitor this issue closely, we will continue updating this status page to keep everyone informed. We apologise for any inconvenience this is causing this morning. If anyone at the practice is still having issues or has any questions please email practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 10:19:00 -0000 https://status.econsult.net/incident/777335#a5388833e09efa3483a494630575dd4e6fa36cf2baa05f4cc953793351f86dc2 The engineering team have identified the issue and have updated the capacity in our servers. Normal service should resume soon and we are monitoring this update. The engineering team are continuing to monitor this issue closely, we will continue updating this status page to keep everyone informed. We apologise for any inconvenience this is causing this morning. If anyone at the practice is still having issues or has any questions please email practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 09:54:00 -0000 https://status.econsult.net/incident/777335#7a5ebf984012d170b16246a41250ff10cd742094d79057a586d21fec96447a6f We're aware of widespread issues affecting users using the eConsult Smart Inbox including issues replying to messages, saving to record and downloading the PDF. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 09:54:00 -0000 https://status.econsult.net/incident/777335#7a5ebf984012d170b16246a41250ff10cd742094d79057a586d21fec96447a6f We're aware of widespread issues affecting users using the eConsult Smart Inbox including issues replying to messages, saving to record and downloading the PDF. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email practice.support@econsult.health https://status.econsult.net/incident/773026 Tue, 25 Nov 2025 09:04:00 -0000 https://status.econsult.net/incident/773026#74c2cd18b848bb2fc9350f2abed178cdb2366c3c8cc9419f13319d7713bd8a86 Following further engineering work yesterday evening and continued monitoring last night and this morning, we have continued to see a significant reduction in errors relating to sending messages, downloading the PDF and saving to record. The system is now considered stable, and you should see normal performance for these functions. We will maintain monitoring throughout the day to confirm the stability and the team are continuing to work on the root cause to ensure this issues doesn't occur again. We apologise for any inconvenience this caused yesterday. If you have any questions please email practice.support@econsult.health. https://status.econsult.net/incident/773026 Tue, 25 Nov 2025 09:04:00 -0000 https://status.econsult.net/incident/773026#74c2cd18b848bb2fc9350f2abed178cdb2366c3c8cc9419f13319d7713bd8a86 Following further engineering work yesterday evening and continued monitoring last night and this morning, we have continued to see a significant reduction in errors relating to sending messages, downloading the PDF and saving to record. The system is now considered stable, and you should see normal performance for these functions. We will maintain monitoring throughout the day to confirm the stability and the team are continuing to work on the root cause to ensure this issues doesn't occur again. We apologise for any inconvenience this caused yesterday. If you have any questions please email practice.support@econsult.health. https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 15:00:00 -0000 https://status.econsult.net/incident/773026#e78f64db28c731f442f2948a60c741bfc1e9ca58e4226dc277ad8dec3f61aadb Over the last hour we've had a few practices reporting they are seeing ad hoc issues with sending messages, downloading the PDF and saving to record - the team are continuing to monitor this and looking into errors coming through. Please continue to report these issues via email (practice.support@econsult.health) or via live chat. https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 15:00:00 -0000 https://status.econsult.net/incident/773026#e78f64db28c731f442f2948a60c741bfc1e9ca58e4226dc277ad8dec3f61aadb Over the last hour we've had a few practices reporting they are seeing ad hoc issues with sending messages, downloading the PDF and saving to record - the team are continuing to monitor this and looking into errors coming through. Please continue to report these issues via email (practice.support@econsult.health) or via live chat. https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 12:15:00 -0000 https://status.econsult.net/incident/773026#3c8e99d9746ea77292e8edc2f8a026b888694319613b3b74a302eab826b64bfb The engineering team have just released a fix to resolve the Smart Inbox issues faced this morning including issues replying to messages, saving to record, downloading the PDF and a 'Could not load messages' error in the Smart Inbox. The engineering team are continuing to monitor this issue closely and will continue for the rest of the day. Any updates we will keep everyone informed. We apologise for any inconvenience this is causing this morning. If anyone at the practice is still having issues or has any questions please email practice.support@econsult.health https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 12:15:00 -0000 https://status.econsult.net/incident/773026#3c8e99d9746ea77292e8edc2f8a026b888694319613b3b74a302eab826b64bfb The engineering team have just released a fix to resolve the Smart Inbox issues faced this morning including issues replying to messages, saving to record, downloading the PDF and a 'Could not load messages' error in the Smart Inbox. The engineering team are continuing to monitor this issue closely and will continue for the rest of the day. Any updates we will keep everyone informed. We apologise for any inconvenience this is causing this morning. If anyone at the practice is still having issues or has any questions please email practice.support@econsult.health https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 09:25:00 -0000 https://status.econsult.net/incident/773026#c16676fac7eb49be0584140d867ecc66efe6a3f91a51e108e3388faf48612b59 We're aware of widespread issues affecting users using the eConsult Smart Inbox including issues replying to messages, saving to record and downloading the PDF. Practices are seeing an 'Could not load messages' error. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email pracitce.support@econsult.health https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 09:25:00 -0000 https://status.econsult.net/incident/773026#c16676fac7eb49be0584140d867ecc66efe6a3f91a51e108e3388faf48612b59 We're aware of widespread issues affecting users using the eConsult Smart Inbox including issues replying to messages, saving to record and downloading the PDF. Practices are seeing an 'Could not load messages' error. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email pracitce.support@econsult.health https://status.econsult.net/ Mon, 17 Nov 2025 08:14:30 +0000 https://status.econsult.net/#2219a58dd09487dc2940fd8da5272b86f8a581afa249dc0c6c2a0e915cd34f73 eConsult recovered https://status.econsult.net/ Mon, 17 Nov 2025 08:12:30 +0000 https://status.econsult.net/#2219a58dd09487dc2940fd8da5272b86f8a581afa249dc0c6c2a0e915cd34f73 eConsult went down https://status.econsult.net/ Fri, 14 Nov 2025 09:59:22 +0000 https://status.econsult.net/#0216042c5d8caa0728f591001f201faaa8fd9983200f4b4850f33acbf5afecf0 Outpatients recovered https://status.econsult.net/ Fri, 14 Nov 2025 09:56:22 +0000 https://status.econsult.net/#0216042c5d8caa0728f591001f201faaa8fd9983200f4b4850f33acbf5afecf0 Outpatients went down https://status.econsult.net/ Wed, 05 Nov 2025 08:13:43 +0000 https://status.econsult.net/#bd92770614d3a54580a36a50503d39a0fde90c3a48d524ee11be01b50ac0a421 eConsult recovered https://status.econsult.net/ Wed, 05 Nov 2025 08:06:42 +0000 https://status.econsult.net/#bd92770614d3a54580a36a50503d39a0fde90c3a48d524ee11be01b50ac0a421 eConsult went down https://status.econsult.net/ Mon, 03 Nov 2025 08:03:23 +0000 https://status.econsult.net/#afe1902c995f3064b707b0d840103be49da96ca732982bab1b337005a552be2a eConsult recovered https://status.econsult.net/ Mon, 03 Nov 2025 08:00:27 +0000 https://status.econsult.net/#afe1902c995f3064b707b0d840103be49da96ca732982bab1b337005a552be2a eConsult went down https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 12:27:00 -0000 https://status.econsult.net/incident/736215#740f1ee5d94c0dcc7b171ac43b51a0380eed6a0dbcc39c9e7304a4358becabc8 We have continued to monitor access to eConsult's Smart Inbox, eConsult Lite and new patient submissions and have not seen any evidence of issues. We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health. https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 12:27:00 -0000 https://status.econsult.net/incident/736215#740f1ee5d94c0dcc7b171ac43b51a0380eed6a0dbcc39c9e7304a4358becabc8 We have continued to monitor access to eConsult's Smart Inbox, eConsult Lite and new patient submissions and have not seen any evidence of issues. We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health. https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 09:08:00 -0000 https://status.econsult.net/incident/736215#3a51f59201080e271f04dfe7ffe92602aef6f7c1ee2d8f795cbd2e21593a8868 The issues affecting access to eConsult's Smart Inbox, eConsult Lite and new patient submissions have now been resolved by our engineering team. Please note that it may take a little while for full access to be restored for all practices and the team are continuing to monitor this. We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health. https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 09:08:00 -0000 https://status.econsult.net/incident/736215#3a51f59201080e271f04dfe7ffe92602aef6f7c1ee2d8f795cbd2e21593a8868 The issues affecting access to eConsult's Smart Inbox, eConsult Lite and new patient submissions have now been resolved by our engineering team. Please note that it may take a little while for full access to be restored for all practices and the team are continuing to monitor this. We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health. https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 07:59:00 -0000 https://status.econsult.net/incident/736215#6753ed36fedb76060d5d730b22f723cb810a9b6557583d2a7a894d927ec99e5c We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email pracitce.support@econsult.health https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 07:59:00 -0000 https://status.econsult.net/incident/736215#6753ed36fedb76060d5d730b22f723cb810a9b6557583d2a7a894d927ec99e5c We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email pracitce.support@econsult.health