Incidents reported on status page for econsult https://status.econsult.net/ https://d1lppblt9t2x15.cloudfront.net/logos/39c56079f379d1bd94e84ca8fb9d68c8.jpeg https://status.econsult.net/ en https://status.econsult.net/ Mon, 27 Apr 2026 01:17:49 +0000 https://status.econsult.net/#cfc89b3b45dc94009d9453a105ca5a9d55cdf8d8c026449a05aad95ca6c54c69 Outpatients recovered https://status.econsult.net/ Mon, 27 Apr 2026 00:18:53 +0000 https://status.econsult.net/#cfc89b3b45dc94009d9453a105ca5a9d55cdf8d8c026449a05aad95ca6c54c69 Outpatients went down https://status.econsult.net/ Sun, 26 Apr 2026 00:35:43 +0000 https://status.econsult.net/#c3c89a90731f916c4c089ad2057138897742706709d0ab1bde2e88c349f36978 Outpatients recovered https://status.econsult.net/ Sun, 26 Apr 2026 00:21:45 +0000 https://status.econsult.net/#c3c89a90731f916c4c089ad2057138897742706709d0ab1bde2e88c349f36978 Outpatients went down https://status.econsult.net/ Sat, 25 Apr 2026 00:22:47 +0000 https://status.econsult.net/#a2e583d10526d7d39e9782ff91b8fd86640316f523189047b905c78dfbb11e2f Outpatients recovered https://status.econsult.net/ Sat, 25 Apr 2026 00:18:48 +0000 https://status.econsult.net/#a2e583d10526d7d39e9782ff91b8fd86640316f523189047b905c78dfbb11e2f Outpatients went down https://status.econsult.net/ Fri, 24 Apr 2026 13:10:27 +0000 https://status.econsult.net/#97212867befef9d70ed095b9bb368b947804170e73d76836d85635c28d80d0a1 Outpatients recovered https://status.econsult.net/ Fri, 24 Apr 2026 13:08:48 +0000 https://status.econsult.net/#97212867befef9d70ed095b9bb368b947804170e73d76836d85635c28d80d0a1 Outpatients went down https://status.econsult.net/ Fri, 24 Apr 2026 01:09:44 +0000 https://status.econsult.net/#f6ce90248339943adaebd777414e9fd216d537f46faa3e42298145729d89a3a6 Outpatients recovered https://status.econsult.net/ Fri, 24 Apr 2026 00:28:52 +0000 https://status.econsult.net/#f6ce90248339943adaebd777414e9fd216d537f46faa3e42298145729d89a3a6 Outpatients went down https://status.econsult.net/ Thu, 23 Apr 2026 00:52:34 +0000 https://status.econsult.net/#8e4378cbaf01e8a3efc696afe6fb159e76302e1a113c46739f7485793bf41b32 Outpatients recovered https://status.econsult.net/ Thu, 23 Apr 2026 00:19:44 +0000 https://status.econsult.net/#8e4378cbaf01e8a3efc696afe6fb159e76302e1a113c46739f7485793bf41b32 Outpatients went down https://status.econsult.net/ Wed, 22 Apr 2026 20:52:31 +0000 https://status.econsult.net/#50e92a4e7cb6a7b459889eea2c656582502ad6c27fa4bdb5a658fe5be4caa10b eConsult recovered https://status.econsult.net/ Wed, 22 Apr 2026 20:51:26 +0000 https://status.econsult.net/#50e92a4e7cb6a7b459889eea2c656582502ad6c27fa4bdb5a658fe5be4caa10b eConsult went down https://status.econsult.net/ Wed, 22 Apr 2026 20:19:29 +0000 https://status.econsult.net/#48525249150a6df75aa44e8f8be44be84be30dc07e34923fef13a747cc6bb14f eConsult recovered https://status.econsult.net/ Wed, 22 Apr 2026 20:18:20 +0000 https://status.econsult.net/#48525249150a6df75aa44e8f8be44be84be30dc07e34923fef13a747cc6bb14f eConsult went down https://status.econsult.net/ Wed, 22 Apr 2026 18:00:07 +0000 https://status.econsult.net/#e699572986ecac46583c7d485107a07caa040b5fd1c47fc734ac6c0d59f4222c eConsult video recovered https://status.econsult.net/ Wed, 22 Apr 2026 17:58:54 +0000 https://status.econsult.net/#e699572986ecac46583c7d485107a07caa040b5fd1c47fc734ac6c0d59f4222c eConsult video went down https://status.econsult.net/ Wed, 22 Apr 2026 12:14:00 +0000 https://status.econsult.net/#f45eb9f8b9cb15e004bcb31c56ff2dc0bb9e40bd87009dab446dd9bfac6230e8 Outpatients recovered https://status.econsult.net/ Wed, 22 Apr 2026 12:12:45 +0000 https://status.econsult.net/#f45eb9f8b9cb15e004bcb31c56ff2dc0bb9e40bd87009dab446dd9bfac6230e8 Outpatients went down https://status.econsult.net/ Wed, 22 Apr 2026 01:36:52 +0000 https://status.econsult.net/#6a19940a28f73f76c653832995e3f0a014f8df53f86a0c9d4f7111fe9cf88031 Outpatients recovered https://status.econsult.net/ Wed, 22 Apr 2026 00:18:52 +0000 https://status.econsult.net/#6a19940a28f73f76c653832995e3f0a014f8df53f86a0c9d4f7111fe9cf88031 Outpatients went down https://status.econsult.net/ Tue, 21 Apr 2026 16:25:16 +0000 https://status.econsult.net/#c6d92e7e1cbe5fd775030fe257cf409c7f03f47c07e8abef1c5316431c6ce1d7 Outpatients recovered https://status.econsult.net/ Tue, 21 Apr 2026 16:18:58 +0000 https://status.econsult.net/#c6d92e7e1cbe5fd775030fe257cf409c7f03f47c07e8abef1c5316431c6ce1d7 Outpatients went down https://status.econsult.net/ Tue, 21 Apr 2026 01:05:49 +0000 https://status.econsult.net/#e6127d23c37705770ebabc9eb79df7d68714d8a877568e2350acd1c2760cca54 Outpatients recovered https://status.econsult.net/ Tue, 21 Apr 2026 00:18:56 +0000 https://status.econsult.net/#e6127d23c37705770ebabc9eb79df7d68714d8a877568e2350acd1c2760cca54 Outpatients went down https://status.econsult.net/incident/875565 Mon, 20 Apr 2026 11:59:00 -0000 https://status.econsult.net/incident/875565#38485a12cbe2424455c171f2fec9af83199c2c2dd7452ce4c23fe43370bdf702 Thank you for your patience whilst we investigated this issue. We can confirm that this has now been resolved and the platform has stabalised and the Smart Inbox is operating as expected now. Please restart your Smart Inbox and if you continue to have issues, please contact support. https://status.econsult.net/incident/875565 Mon, 20 Apr 2026 11:17:00 -0000 https://status.econsult.net/incident/875565#7073249dc8df8a1e76cc2bdacc1ae133656ceffb1c8d567141726ea263193106 The Engineering team have identified the root cause and are working to remediate the issue. https://status.econsult.net/incident/875565 Mon, 20 Apr 2026 10:38:00 -0000 https://status.econsult.net/incident/875565#9ba5d4c31a4a71000c3af3f638f8dc7b6d724fd05de962568792242a6e9c542e We have received reports of not being able to access the Smart Inbox and messages not sending. Our Engineering team are currently investigating to identify the root cause. https://status.econsult.net/ Mon, 20 Apr 2026 07:02:24 +0000 https://status.econsult.net/#48dfdd5227e2fafc3426b497993395757e3e3f4b70bf7b1ccae8da118aa50473 eConsult recovered https://status.econsult.net/ Mon, 20 Apr 2026 07:00:22 +0000 https://status.econsult.net/#48dfdd5227e2fafc3426b497993395757e3e3f4b70bf7b1ccae8da118aa50473 eConsult went down https://status.econsult.net/ Mon, 20 Apr 2026 00:33:51 +0000 https://status.econsult.net/#c1ffb5e3eb7f658bfab41041557ba38191d507cecf5479561fa090e3734a3335 Outpatients recovered https://status.econsult.net/ Mon, 20 Apr 2026 00:18:52 +0000 https://status.econsult.net/#c1ffb5e3eb7f658bfab41041557ba38191d507cecf5479561fa090e3734a3335 Outpatients went down https://status.econsult.net/ Sun, 19 Apr 2026 01:32:44 +0000 https://status.econsult.net/#9c295066cf4d4e9da3cbf9cba4f48bb5954dc82d843f392648d6061ce2482d80 Outpatients recovered https://status.econsult.net/ Sun, 19 Apr 2026 01:29:37 +0000 https://status.econsult.net/#9c295066cf4d4e9da3cbf9cba4f48bb5954dc82d843f392648d6061ce2482d80 Outpatients went down https://status.econsult.net/ Sun, 19 Apr 2026 00:57:50 +0000 https://status.econsult.net/#1eab09a36b5eb868edbb02d483f7d3034360c657aecf10742f4dec5057b8dca0 Outpatients recovered https://status.econsult.net/ Sun, 19 Apr 2026 00:22:44 +0000 https://status.econsult.net/#1eab09a36b5eb868edbb02d483f7d3034360c657aecf10742f4dec5057b8dca0 Outpatients went down https://status.econsult.net/ Sat, 18 Apr 2026 16:12:01 +0000 https://status.econsult.net/#619f3d53be26c3812ba97041f4a9dada0b92ac03cce3a25d1a9b5d38db540eea Outpatients recovered https://status.econsult.net/ Sat, 18 Apr 2026 16:09:03 +0000 https://status.econsult.net/#619f3d53be26c3812ba97041f4a9dada0b92ac03cce3a25d1a9b5d38db540eea Outpatients went down https://status.econsult.net/ Sat, 18 Apr 2026 15:19:08 +0000 https://status.econsult.net/#4aa12c2557dd8534d52e0fea656615c80015cac6226b29f22213b5115a15a454 Outpatients recovered https://status.econsult.net/ Sat, 18 Apr 2026 15:13:40 +0000 https://status.econsult.net/#4aa12c2557dd8534d52e0fea656615c80015cac6226b29f22213b5115a15a454 Outpatients went down https://status.econsult.net/ Fri, 17 Apr 2026 04:11:59 +0000 https://status.econsult.net/#caf82116ea267d46ccd20647cfbbefdfa14bb21544b9a757759a269339c2321e eTriage recovered https://status.econsult.net/ Fri, 17 Apr 2026 04:06:09 +0000 https://status.econsult.net/#caf82116ea267d46ccd20647cfbbefdfa14bb21544b9a757759a269339c2321e eTriage went down https://status.econsult.net/ Tue, 07 Apr 2026 07:03:25 +0000 https://status.econsult.net/#c785fdb789afbf461f56bd28cf71b83fa2ff0fd1fca0c8a439d3ba4d02df5fff eConsult recovered https://status.econsult.net/ Tue, 07 Apr 2026 07:00:37 +0000 https://status.econsult.net/#c785fdb789afbf461f56bd28cf71b83fa2ff0fd1fca0c8a439d3ba4d02df5fff eConsult went down https://status.econsult.net/incident/861630 Tue, 31 Mar 2026 17:15:00 -0000 https://status.econsult.net/incident/861630#b45b5f50ae20b04b0dc729b772d39d10070c8848e961c74c095080a118727b5f We have identified and resolved the issue affecting SMS delivery. All systems are now operating normally and messages are being sent successfully. We will continue to monitor performance to ensure ongoing stability. Please note that any SMS messages that previously failed will need to be retried to ensure successful delivery. https://status.econsult.net/incident/861630 Tue, 31 Mar 2026 17:00:00 -0000 https://status.econsult.net/incident/861630#8935a290cc5044f235722a170a51fc0026fb3f3bfa116ae6f90326136608f7b9 Our engineering team have identified the root cause and are working on a fix as a priority. We will provide an update shortly. https://status.econsult.net/incident/861630 Tue, 31 Mar 2026 13:39:00 -0000 https://status.econsult.net/incident/861630#b60f9b3fc03ff43216045ceabd32a0ab739ee3b12e3ab14202248bbebf1d4d46 We are currently investigating an issue causing intermittent delays and failures in sending SMS messages via the platform Our engineering team is actively working to identify the root cause and implement a fix. https://status.econsult.net/ Mon, 30 Mar 2026 07:02:31 +0000 https://status.econsult.net/#fda3eba22343b152bbe4d99dfb30aff95107f8e3baaa7d4198d81c9267392c97 eConsult recovered https://status.econsult.net/ Mon, 30 Mar 2026 07:00:24 +0000 https://status.econsult.net/#fda3eba22343b152bbe4d99dfb30aff95107f8e3baaa7d4198d81c9267392c97 eConsult went down https://status.econsult.net/ Mon, 30 Mar 2026 04:02:32 +0000 https://status.econsult.net/#00008a21e041dc6cc33af2cc0160aff19c8f5e2719ebd34917822fc3b7537f3c eConsult recovered https://status.econsult.net/ Mon, 30 Mar 2026 03:23:23 +0000 https://status.econsult.net/#00008a21e041dc6cc33af2cc0160aff19c8f5e2719ebd34917822fc3b7537f3c eConsult went down https://status.econsult.net/ Wed, 25 Mar 2026 02:07:02 +0000 https://status.econsult.net/#b07f3c3d3e98d6c8645c1a295b6191dc0b7dabdbcf617ee5bae3ef80c5829804 eConsult video recovered https://status.econsult.net/ Wed, 25 Mar 2026 02:04:01 +0000 https://status.econsult.net/#b07f3c3d3e98d6c8645c1a295b6191dc0b7dabdbcf617ee5bae3ef80c5829804 eConsult video went down https://status.econsult.net/ Mon, 09 Mar 2026 08:01:26 +0000 https://status.econsult.net/#86bda04365dada8da0b033164cf1dfc15972e2b86fe881b10ceb63187f407ae1 eConsult recovered https://status.econsult.net/ Mon, 09 Mar 2026 08:00:22 +0000 https://status.econsult.net/#86bda04365dada8da0b033164cf1dfc15972e2b86fe881b10ceb63187f407ae1 eConsult went down https://status.econsult.net/incident/837954 Mon, 02 Mar 2026 15:50:00 -0000 https://status.econsult.net/incident/837954#2f902624db795571f84f37aa054a6dee31868c41c59a0c9318efd2d675d420b9 The issue affecting access to the eConsult Smart Inbox, eConsult Lite, and new patient submissions has now been identified and resolved. Our engineering team implemented a fix, and services have been fully restored. We are continuing to actively monitor the platform to ensure ongoing stability and performance. Thank you for your patience while we worked to resolve this incident. https://status.econsult.net/ Mon, 02 Mar 2026 15:27:57 +0000 https://status.econsult.net/#73590d91c96b3b6bd5fb2825c6a16455fa0cc1710407e9dbbfd256273fadb799 eConsult recovered https://status.econsult.net/ Mon, 02 Mar 2026 15:25:41 +0000 https://status.econsult.net/#67cfda61dec2de40d519c84c077e943f425dcd481ef9c093bf5458459f02f3b7 Smart Inbox recovered https://status.econsult.net/incident/837954 Mon, 02 Mar 2026 14:51:00 -0000 https://status.econsult.net/incident/837954#5f95da5ccb8f9db95fd95d6d4a0d892105378d20534496deef4b58d21baeaef9 We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. https://status.econsult.net/ Mon, 02 Mar 2026 14:43:31 +0000 https://status.econsult.net/#67cfda61dec2de40d519c84c077e943f425dcd481ef9c093bf5458459f02f3b7 Smart Inbox went down https://status.econsult.net/ Mon, 02 Mar 2026 14:43:21 +0000 https://status.econsult.net/#73590d91c96b3b6bd5fb2825c6a16455fa0cc1710407e9dbbfd256273fadb799 eConsult went down https://status.econsult.net/incident/816902 Tue, 03 Feb 2026 10:40:00 -0000 https://status.econsult.net/incident/816902#393f05644fc57a4a0426dd05ef948a6963acd0c84759f498fca2c91470dac438 The engineering team have continued to monitor patient submissions and eConsult Lite following reports of intermittent issues experienced by some this morning. We can see all submission rates are at their expected levels so are closing this incident. We apologise for any inconvenience and thank everyone for their patience. Please continue to share any questions or issues by emailing: practice.support@econsult.health or via live chat https://status.econsult.net/ Tue, 03 Feb 2026 09:16:20 +0000 https://status.econsult.net/#8ff46489b64aa5f5626ab8f91610527b427d86f194b0bce40bbffb1d57f2a1ca eConsult recovered https://status.econsult.net/incident/816902 Tue, 03 Feb 2026 09:08:00 -0000 https://status.econsult.net/incident/816902#7bf5a8e758769e914b516fdf81350718667b491ef6b1542f6efb5f974eaa89aa We've had a few of practices reporting intermittent issues with accessing the patient facing screens and eConsult Lite this morning. Many reporting that refreshing the screen fixes the issue. The engineering team are looking into this and we can see that completion levels over the last 15 minutes are at at the expected level. We are continuing to monitor. Please continue to get in touch over live chat or by by emailing practice.support@econsult.health https://status.econsult.net/ Tue, 03 Feb 2026 08:00:24 +0000 https://status.econsult.net/#8ff46489b64aa5f5626ab8f91610527b427d86f194b0bce40bbffb1d57f2a1ca eConsult went down https://status.econsult.net/incident/816902 Mon, 02 Feb 2026 15:40:00 -0000 https://status.econsult.net/incident/816902#6617386b7124fb8352077066a1b503be9827cadc59f6d360ffcfabc0998e6152 We can confirm at 15:15 the engineering team released a fix to resolve the outage and we've been monitoring and testing it since. We can see access to the Smart Inbox has been resolved users may need to restart their toolbar for it to take effect. We are aware of reports that patients are still struggling to access the patient facing webpages and are looking into this. We apologise for any inconvenience and thank everyone for their patience - we will continue to update. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/ Mon, 02 Feb 2026 15:34:32 +0000 https://status.econsult.net/#d505f0db8e085876942884cd9a885fefde620ca2e5557fb6c3c9e49169061aa6 eConsult recovered https://status.econsult.net/incident/816902 Mon, 02 Feb 2026 14:51:00 -0000 https://status.econsult.net/incident/816902#a5dca05b037e967ac7713612f7c30cb5ea21a7d6fcc300ea898d6035a5590251 The engineering team have found the issue and are working on fixing this now. We are also aware this is impacting the patient facing pages and submissions. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email practice.support@econsult.health https://status.econsult.net/incident/816902 Mon, 02 Feb 2026 14:34:00 -0000 https://status.econsult.net/incident/816902#d03a575354a0d7360d097cd6d5c8f532b06c64bc9aa8d42f7997d3fec887a528 We're aware of widespread issues affecting users using the eConsult Smart Inbox. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email practice.support@econsult.health https://status.econsult.net/ Mon, 02 Feb 2026 14:01:32 +0000 https://status.econsult.net/#d505f0db8e085876942884cd9a885fefde620ca2e5557fb6c3c9e49169061aa6 eConsult went down https://status.econsult.net/incident/812786 Tue, 27 Jan 2026 15:44:00 -0000 https://status.econsult.net/incident/812786#a3467908e4981baa04427e54cce66217bab5f9f6b3d8f15e5bd0640f4911167d We have been advised that services are now fully restored. https://status.econsult.net/incident/812786 Tue, 27 Jan 2026 14:59:00 -0000 https://status.econsult.net/incident/812786#215d8aacc9ca9d3a166d3b670de2cf64eac6302afb392b94ab74acbd345789d3 Our engineers have advised services are slowly coming back online however, users may still experience slower than usual services until the issue is completely resolved. https://status.econsult.net/incident/812786 Tue, 27 Jan 2026 14:47:00 -0000 https://status.econsult.net/incident/812786#ca144085595f695f27e1a0b62e2ed276304e97b1dc36602f3e67073d42a4ce47 We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. https://status.econsult.net/incident/777335 Tue, 02 Dec 2025 08:16:00 -0000 https://status.econsult.net/incident/777335#f668ed779377179c1ce31f1a2b1307f5886fbcf109c4c4c0fac44f6ef1aba872 We can confirm as of 1:10pm 1/12/2025 the issues practices were facing with messaging patients, patient responses, downloading PDF and saving to record were resolved. The team have continued to monitor throughout the day and evening and seen no further spikes. We have added further logging and we will continue to monitor. We are also investigate a full fix to ensure this doesn't occur again. We apologise for any inconvenience and thank everyone for their patience yesterday. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 12:28:00 -0000 https://status.econsult.net/incident/777335#bc7b2cdbdf08844a9f22295db45dc4b29239869509be628a872c37db7c5eb60c Thank you for your continued patience regarding this issue. We have seen a 60% reduction in errors reported but the engineering team are still working on a full fix for this issue. Practices will likely see errors with messaging patients, patient responses, downloading PDF and saving to record. We apologise for any inconvenience this is causing this morning. Please continue to share any questions or issues by emailing: practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 10:19:00 -0000 https://status.econsult.net/incident/777335#a5388833e09efa3483a494630575dd4e6fa36cf2baa05f4cc953793351f86dc2 The engineering team have identified the issue and have updated the capacity in our servers. Normal service should resume soon and we are monitoring this update. The engineering team are continuing to monitor this issue closely, we will continue updating this status page to keep everyone informed. We apologise for any inconvenience this is causing this morning. If anyone at the practice is still having issues or has any questions please email practice.support@econsult.health https://status.econsult.net/incident/777335 Mon, 01 Dec 2025 09:54:00 -0000 https://status.econsult.net/incident/777335#7a5ebf984012d170b16246a41250ff10cd742094d79057a586d21fec96447a6f We're aware of widespread issues affecting users using the eConsult Smart Inbox including issues replying to messages, saving to record and downloading the PDF. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email practice.support@econsult.health https://status.econsult.net/incident/773026 Tue, 25 Nov 2025 09:04:00 -0000 https://status.econsult.net/incident/773026#74c2cd18b848bb2fc9350f2abed178cdb2366c3c8cc9419f13319d7713bd8a86 Following further engineering work yesterday evening and continued monitoring last night and this morning, we have continued to see a significant reduction in errors relating to sending messages, downloading the PDF and saving to record. The system is now considered stable, and you should see normal performance for these functions. We will maintain monitoring throughout the day to confirm the stability and the team are continuing to work on the root cause to ensure this issues doesn't occur again. We apologise for any inconvenience this caused yesterday. If you have any questions please email practice.support@econsult.health. https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 15:00:00 -0000 https://status.econsult.net/incident/773026#e78f64db28c731f442f2948a60c741bfc1e9ca58e4226dc277ad8dec3f61aadb Over the last hour we've had a few practices reporting they are seeing ad hoc issues with sending messages, downloading the PDF and saving to record - the team are continuing to monitor this and looking into errors coming through. Please continue to report these issues via email (practice.support@econsult.health) or via live chat. https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 12:15:00 -0000 https://status.econsult.net/incident/773026#3c8e99d9746ea77292e8edc2f8a026b888694319613b3b74a302eab826b64bfb The engineering team have just released a fix to resolve the Smart Inbox issues faced this morning including issues replying to messages, saving to record, downloading the PDF and a 'Could not load messages' error in the Smart Inbox. The engineering team are continuing to monitor this issue closely and will continue for the rest of the day. Any updates we will keep everyone informed. We apologise for any inconvenience this is causing this morning. If anyone at the practice is still having issues or has any questions please email practice.support@econsult.health https://status.econsult.net/incident/773026 Mon, 24 Nov 2025 09:25:00 -0000 https://status.econsult.net/incident/773026#c16676fac7eb49be0584140d867ecc66efe6a3f91a51e108e3388faf48612b59 We're aware of widespread issues affecting users using the eConsult Smart Inbox including issues replying to messages, saving to record and downloading the PDF. Practices are seeing an 'Could not load messages' error. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email pracitce.support@econsult.health https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 12:27:00 -0000 https://status.econsult.net/incident/736215#740f1ee5d94c0dcc7b171ac43b51a0380eed6a0dbcc39c9e7304a4358becabc8 We have continued to monitor access to eConsult's Smart Inbox, eConsult Lite and new patient submissions and have not seen any evidence of issues. We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health. https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 09:08:00 -0000 https://status.econsult.net/incident/736215#3a51f59201080e271f04dfe7ffe92602aef6f7c1ee2d8f795cbd2e21593a8868 The issues affecting access to eConsult's Smart Inbox, eConsult Lite and new patient submissions have now been resolved by our engineering team. Please note that it may take a little while for full access to be restored for all practices and the team are continuing to monitor this. We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health. https://status.econsult.net/incident/736215 Thu, 02 Oct 2025 07:59:00 -0000 https://status.econsult.net/incident/736215#6753ed36fedb76060d5d730b22f723cb810a9b6557583d2a7a894d927ec99e5c We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible. We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email pracitce.support@econsult.health