NHSMail service experiencing some issues

Incident Report for eConsult Health Limited

Resolved

We been monitor and no further delays have been seen. If you are still having any issues please head to econsult.net to use the live chat or email practice.support@econsult.health. For more information on the Smart Inbox to reduce the reliance on NHS mail please head to this link: https://intercom.help/econsult/en/articles/6000726-econsult-smart-inbox-introduction

Posted Oct 03, 2022 - 17:44 BST

Monitoring

We been monitoring the delay and have run a number of tests and eConsults are arriving instantly into NHS mail accounts.

If you are still having any issues please head to econsult.net to use the live chat or email practice.support@econsult.health. For more information on the Smart Inbox to reduce the reliance on NHS mail please head to this link: https://intercom.help/econsult/en/articles/6000726-econsult-smart-inbox-introduction

Posted Oct 03, 2022 - 14:04 BST

Investigating

We are currently investigating an NHS mail delivery delay. This will impact practices receiving eConsults via email and all activation emails. We would recommend submitting a ticket to NHS mail helpdesk@nhs.net and also following their status page https://support.nhs.net/service-status/ for updates.

If you have any queries or need support please head to econsult.net to use the live chat in the bottom right corner or email practice.support@econsult.health

Posted Oct 03, 2022 - 11:49 BST

This incident affected: eConsult online consultations.