We have continued to monitor the fix and can confirm that no further issues have been reported and we are now closing this issue.
If your practice has any issues please email the Operations Team on practice.support@econsult.health or use the live chat via our website econsult.net or Smart Inbox.
Posted Dec 08, 2023 - 11:48 GMT
Update
We are continuing to monitor the fix that was implemented yesterday.
If your practice has any issues please email the Operations Team on practice.support@econsult.health or use the live chat via our website econsult.net or Smart Inbox and we can support your surgery
Posted Dec 01, 2023 - 09:56 GMT
Monitoring
We have been monitoring the fix that was implemented earlier and most practices have reported no further issues accessing the eConsult features.
If your practice continues to face any issues please email the Operations Team on practice.support@econsult.health or use the live chat via our website econsult.net or Smart Inbox and we can support your surgery.
Posted Nov 30, 2023 - 17:04 GMT
Update
*Update* We can confirm eConsult Lite and demand management are all now working. We are still seeing issues with PCM, please use the Smart Inbox messaging feature instead for the time being.
All our senior engineers are continuing to work on the full fix and we will have an update as soon as possible.
We are currently investigating an issue caused by a production release early this morning impacting customers and patients accessing eConsult. This includes: - eConsult Lite templates - PCM - Activation screens
We have all our senior engineers are all working on this and will have an update as soon as possible. In the meantime we have temporarily suspended the service.