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Resolved

Issues with NHSMail delivery

Nov 13, 2026 at 9:11am UTC
Affected services
eConsult

Resolved
Nov 13, 2026 at 2:05pm UTC

Further to our previous communication regarding the global Microsoft service incident, we can confirm that Microsoft services have now been restored and the issues affecting NHSMail delivery have been resolved.

Normal service has resumed, and we are no longer seeing any disruption related to this incident.

We will continue to monitor services to ensure they remain stable.

For the latest information on Microsoft services, please visit Microsoft's service status page:

https://status.cloud.microsoft

Updated
Nov 13, 2026 at 1:21pm UTC

We are continuing to monitor the ongoing global Microsoft service incident affecting a number of Microsoft services, including NHSMail, which has impacted some GP practices' ability to use certain eConsult services.

Microsoft services are now beginning to be gradually restored. However, full restoration may take some time, and some practices may continue to experience intermittent disruption while services recover.

We will continue to monitor the situation closely and provide further updates as more information becomes available.

For the latest updates, please visit Microsoft's service status page:
https://status.cloud.microsoft/

Created
Nov 13, 2026 at 9:11am UTC

We are aware of an ongoing global Microsoft service incident affecting a number of Microsoft services, including but not limited to NHSMail, which is preventing some GP practices from using certain eConsult services.

We understand the disruption this may cause to practices and are closely monitoring the situation.

As this is an external service issue, resolution is dependent on Microsoft restoring the affected services. We will provide further updates as more information becomes available.

For the latest updates, please visit Microsoft's service status page:
https://status.cloud.microsoft/