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Degraded

eConsult Service Update: Access Issues

Oct 2, 2025 at 7:59am UTC
Affected services
eConsult
Smart Inbox

Resolved
Oct 2, 2025 at 12:27pm UTC

We have continued to monitor access to eConsult's Smart Inbox, eConsult Lite and new patient submissions and have not seen any evidence of issues.
We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health.

Updated
Oct 2, 2025 at 9:08am UTC

The issues affecting access to eConsult's Smart Inbox, eConsult Lite and new patient submissions have now been resolved by our engineering team.
Please note that it may take a little while for full access to be restored for all practices and the team are continuing to monitor this.
We apologise for the inconvenience and appreciate your patience this morning. Any questions please email practice.support@econsult.health.

Created
Oct 2, 2025 at 7:59am UTC

We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible.

We apologise for any inconvenience this is causing and will provide a further update with more information soon. If you need any assistance please email pracitce.support@econsult.health