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Degraded

eConsult service update: Access issues

Jan 27, 2026 at 2:47pm UTC
Affected services
Smart Inbox

Resolved
Jan 27, 2026 at 3:44pm UTC

We have been advised that services are now fully restored.

Updated
Jan 27, 2026 at 2:59pm UTC

Our engineers have advised services are slowly coming back online however, users may still experience slower than usual services until the issue is completely resolved.

Created
Jan 27, 2026 at 2:47pm UTC

We're aware of widespread issues affecting some users trying to access the eConsult Smart Inbox, eConsult Lite and new patient submissions. Our engineering team is actively investigating the problem and working to resolve it as quickly as possible.