eConsult service update: SMS message failure
Resolved
Mar 31, 2026 at 05:15pm UTC
We have identified and resolved the issue affecting SMS delivery.
All systems are now operating normally and messages are being sent successfully. We will continue to monitor performance to ensure ongoing stability.
Please note that any SMS messages that previously failed will need to be retried to ensure successful delivery.
Affected services
Updated
Mar 31, 2026 at 05:00pm UTC
Our engineering team have identified the root cause and are working on a fix as a priority. We will provide an update shortly.
Affected services
Created
Mar 31, 2026 at 01:39pm UTC
We are currently investigating an issue causing intermittent delays and failures in sending SMS messages via the platform
Our engineering team is actively working to identify the root cause and implement a fix.
Affected services