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Resolved

Issues with receiving eConsults via email

Jul 20, 2026 at 7:41am UTC
Affected services
eConsult
Smart Inbox

Resolved
Jul 20, 2026 at 8:37am UTC

The issue affecting email delivery has now been resolved and emails should start to be received.

If you continue to experience any issues, please contact support.

Updated
Jul 20, 2026 at 8:18am UTC

The root cause has been identified and we are currently rolling out remedial works to rectify the issue.

Created
Jul 20, 2026 at 7:41am UTC

We are aware of an issue that is affecting the delivery of eConsults via email and are investigating it.

If your practice has the Smart Inbox enabled, we advise you to log into https://inbox.econsult.health/workflow/login to allow you to view any submissions.