Previous incidents

We can confirm as of 1:10pm 1/12/2025 the issues practices were facing with messaging patients, patient responses, downloading PDF and saving to record were resolved.

The team have continued to monitor throughout the day and evening and seen no further spikes. We have added further logging and we will continue to monitor. We are also investigate a full fix to ensure this doesn't occur again.

We apologise for any inconvenience and thank everyone for their patience yesterday. Please continu...

Following further engineering work yesterday evening and continued monitoring last night and this morning, we have continued to see a significant reduction in errors relating to sending messages, downloading the PDF and saving to record. The system is now considered stable, and you should see normal performance for these functions.

We will maintain monitoring throughout the day to confirm the stability and the team are continuing to work on the root cause to ensure this issues doesn't occur...