Previous incidents

The earlier reported issue has now been resolved following the rollout of the fix. Please restart your Smart Inbox and reach out to support if you continue to have issues.

Thank you for your patience whilst we investigated this issue.

We can confirm that this has now been resolved and the platform has stabalised and the Smart Inbox is operating as expected now.

Please restart your Smart Inbox and if you continue to have issues, please contact support.

We have identified and resolved the issue affecting SMS delivery.

All systems are now operating normally and messages are being sent successfully. We will continue to monitor performance to ensure ongoing stability.

Please note that any SMS messages that previously failed will need to be retried to ensure successful delivery.

The issue affecting access to the eConsult Smart Inbox, eConsult Lite, and new patient submissions has now been identified and resolved.

Our engineering team implemented a fix, and services have been fully restored. We are continuing to actively monitor the platform to ensure ongoing stability and performance.

Thank you for your patience while we worked to resolve this incident.

The engineering team have continued to monitor patient submissions and eConsult Lite following reports of intermittent issues experienced by some this morning. We can see all submission rates are at their expected levels so are closing this incident.

We apologise for any inconvenience and thank everyone for their patience. Please continue to share any questions or issues by emailing: practice.support@econsult.health or via live chat